+03 8806 1672

sales@foodnpaks.com.au

Fy21/111 Lewis Road, Knoxfield Vic 3180

Frequently Asked Questions

General Inquiries

We have several options available:

You can order directly from our website, checkout securely and your goods will be shipped within 24 hours.
Visit our office/warehouse in Knoxfield, Melbourne to view our extensive range of products & packaging options.
For your nearest options please email us at sales@foodnpaks.com.au or call on 03 8806 1672 and
our customer service team will be able to assist.

Yes you can. Direct website orders are shipped to your requested address. We offer a click-and-collect option online as well. There is no minimum order limit for the order pick ups from our warehouse. Our customer service team will be happy to process your request via sales@sreihaanfoods.com.au or call 03 8806 1672.

 

My Account

If you are having trouble accessing your account you can reset your password by clicking here.

If you are still having trouble then please contact our customer service team.


If you need to update your account details including email, phone number and delivery address, you can sign up by online in the website or please contact our customer service team via email or phone.

Ordering

We are unable to break cartons with our online orders.

We do not have a minimum order value for click and collect or pick up from our warehouse. For free deliveries across all over Melbourne Metro Region, we do have a minimum order value of $200 ex-gst to ship products directly at your door step.

 

All you need to do is to is complete our inquiry form here listing the product codes you would like or call our customer service team on 03 8806 1672 and we will be happy to assist with your request.

Product Details

We work with our supply partners based on volume runs.
As such we do offer custom print capability but on large volume runs.
For more information please compete our enquiry form here or call our customer service team on 03 8806 1672.


If you need to update your account details including email, phone number and delivery address, you can sign up by online in the website or please contact our customer service team via email or phone.

Delivery

Once goods have been shipped from our warehouse you will receive a tax invoice. With this you will receive a tracking number from our courier partner and further information about your delivery. If you have any concerns, please contact us by email sales@foodnpaks.com.au or call us on 03 8806 1672.

 

Your delivery will be made to the delivery address setup in your account. If you need to edit this or add additional addresses, please contact our customer service team via email or by phone.

 

If there is an issue with your received goods please contact our customer service team who will be able to assist via email sales@foodnpaks.com.au or phone 03 88061672

If there is an issue with your order please contact our customer service team as soon as possible. Goods can be returned to us and subject to a re-stocking fee within 7 days of invoice date if they have not been opened. Further information is available in our terms and conditions.

Frequently Asked Question!

We have several options available:

You can order directly from our website, checkout securely and your goods will be shipped within 24 hours.
Visit our office/warehouse in Knoxfield, Melbourne to view our extensive range of products & packaging options.
For your nearest options please email us at sales@foodnpaks.com.au or call on 03 8806 1672 and our customer service team will be able to assist.

Direct website orders are shipped to your requested address. We are unable to offer a click-and-collect option online at this time. If you would like to pick-up from one of our warehouses there is a minimum order value of $250 ex-gst. Our customer service team will be happy to process your request via enquiries@marinucci.com.au or call 1300 737 710.

Alternatively, you can visit our conveniently located branch at Sydney Markets and purchase over the counter with no minimum order value.

If you are having trouble accessing your account you can reset your password by clicking here.

If you are still having trouble then please contact our customer service team via email enquiries@marinucci.com.au or call on 1300 737 710.

To help get you what you need sooner we do not have a minimum order value when using our direct website. If you are a trading partner then we do have a minimum order value of $250 ex-gst to ship products to you.

If we have run out of a product, it will still be visible on the website, however you will be unable to add this to your cart. When we are back in stock then you will be able to add this to your cart again. We are working on a way to let you know when we are back in stock. Stay tuned.

If you have any queries on a product’s availability, please contact our customer service team on 1300 737 710.

How do I obtain a Product Specification and/or Material Data Safety Sheet for a product?

If you need to update your account details including email, phone number and delivery address please contact our customer service team via email enquiries@marinucci.com.au or call on 1300 737 710.

We have an extensive network of distribution partners to support your business needs. For your nearest options please email us at enquiries@marinucci.com.au or call on 1300 737 710 and our customer service team will be able to assist.

I would like to have Marinucci products on my website, can I do that and how do I obtain photos?

We are happy to have our extensive product range included on Marinucci Distributor websites. Simply email us at enquiries@marinucci.com.au and we will contact you.

We are unable to break cartons with our online orders. Either please visit our Sydney Markets branch which has a selected range available or contact our customer service team via email enquiries@marinucci.com.au or call on 1300 737 710 who can provide details of your nearest distributor that sells our products by the sleeve.

All you need to do is to is complete our enquiry form here listing the product codes you would like or call our customer service team on 1300 737 710 and we will be happy to assist with your request.

We completely understand how confusing it can be to make sure you know what container/cup and lid options are available. We have tried to make this easy by including all the options on each of our product detail pages. You can find this information to the right-hand side of the product image. With either ‘Use Lid’ or ‘Fits Containers/Cups’ followed by a list of product codes. All you need to do is search for that product code. Alternatively, you can search by product volume, lid diameter or even by what product you are packing to view available options.

We completely understand how confusing it can be to make sure you know what container/cup and lid options are available. We have tried to make this easy by including all the options on each of our product detail pages. You can find this information to the right-hand side of the product image. With either ‘Use Lid’ or ‘Fits Containers/Cups’ followed by a list of product codes. All you need to do is search for that product code. Alternatively, you can search by product volume, lid diameter or even by what product you are packing to view available options.

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