Have Questions?

We have several options available:

You can order directly from our website, checkout securely and your goods will be shipped within 24 hours.
Visit our office/warehouse in Knoxfield, Melbourne to view our extensive range of products & packaging options.
For your nearest options please email us at sales@foodnpaks.com.au or call on 03 8806 1672 and our customer service team will be able to assist.

Yes you can. Direct website orders are shipped to your requested address. We offer a click-and-collect option online as well. There is no minimum order limit for the order pick ups from our warehouse. Our customer service team will be happy to process your request via sales@sreihaanfoods.com.au or call 03 8806 1672.

If you are having trouble accessing your account you can reset your password by clicking here.

If you are still having trouble then please contact our customer service team.

If you need to update your account details including email, phone number and delivery address, you can sign up by online in the website or please contact our customer service team via email or phone.

We are unable to break cartons with our online orders.

We do not have a minimum order value for click and collect or pick up from our warehouse. For free deliveries across all over Melbourne Metro Region, we do have a minimum order value of $200 ex-gst to ship products directly at your door step.

 

All you need to do is to is complete our enquiry form here listing the product codes you would like or call our customer service team on 03 8806 1672 and we will be happy to assist with your request.


We work with our supply partners based on volume runs. As such we do offer custom print capability but on large volume runs. For more information please compete our enquiry form here or call our customer service team on 03 8806 1672.

Once goods have been shipped from our warehouse you will receive a tax invoice. With this you will receive a tracking number from our courier partner and further information about your delivery. If you have any concerns, please contact us by email sales@foodnpaks.com.au or call us on 03 8806 1672.

 

Your delivery will be made to the delivery address setup in your account. If you need to edit this or add additional addresses, please contact our customer service team via email or by phonw.

If there is an issue with your received goods please contact our customer service team who will be able to assist via email sales@foodnpaks.com.au or phone 03 8806 1672

 

If there is an issue with your order please contact our customer service team as soon as possible. Goods can be returned to us and subject to a re-stocking fee within 7 days of invoice date if they have not been opened. Further information is available in our terms and conditions.

 

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